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Shipping & Returns

Shipping Policy

Delivery is carried out by the Nova Poshta carrier. The cost of delivery is paid by the buyer.


Estimated delivery time: 2-7 days.


In Lviv, we provide address delivery and self-pickup is possible.


We will definitely inform you of the consignment note number for its further tracking. In the case of address delivery in Lviv, we will pre-arrange a convenient time for you.

Return & Exchange Policy

The product can be returned or exchanged within 14 days from the moment of purchase, if there is no mechanical damage or signs of use.


In case of returning the goods, the shipping cost is paid by the buyer.


In the case of a return of a made-to-order product, other return and exchange rules apply.


A product made to order is a product in which a different individual fabric is used, selected colors to order or a changed configuration of the product.


Such goods are subject to return and exchange in case of:

  • the inconsistency of the selected fabric and color is the fault of Broox

  • unsatisfactory quality

  • inconsistency with the product that was ordered


In case of return of goods for other reasons, 50% of the cost is retained.

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